Speaking
I've been invited to speak at conferences, webinars and podcasts on topics related to social media, chatbots, online community management, content strategy, virtual events, customer service, training and business process outsourcing.
Contact MeEngagements
Social Media as part of your Communications Plan
Basics of Chat Marketing with Facebook Messenger and Instagram
How to Manage the Overwhelm of Working with Social Media
Personalised Customer Experience
Digital Boost Q&A Sessions 2021
Human Experience in a Digital Future
The Year of the (Smart) Chatbots
Tapping into the Power of Social Media for your Organisation
Social Media Effectiveness in the Campus
Independent Schools of New Zealand
Social Chatbot Marketing
Social Media for Restaurants
Brand Yourself Online
NZHF National Conference 2014
Technopreneurship: Seminar on Youth Entrepreneurship through E-Commerce
Polytechnic University of the Philippines
Using Webinars to Market and Support your Business
Digital Filipino E-Commerce Summit 2010
Virtual Events
Pangasinan Digital ICT Congress 2011
Utilizing Exceptional Social Media Strategies in Developing Excellent Customer Interaction Platforms
Career Talk
Miriam College
Call Center Primer
AMA Mandaluyong
Call Center Training
Digital Marketing. Webinars 101
DLSU CSB
Virtual Events 101
Ateneo
Online Community Management
SME for Elearning Edge