Audio Killed the Video Star
| Rew Shearer
This is a guest blog post by Rew Shearer My young daughter (10) decided to video chat with her friend during an online-game session recently. They were playing...
Nerdgasms
Thoughts on digital strategy, social media, customer experience, and the things that make me geek out.
What is wrong with our educational system?
| Hannah Shearer
This is a guest blog post by Hannah Shearer "EVERYONE has been to school, right? I've been to one once. I'm in one now!" Parents send their children to school...
Marketers are Customer Service Reps
| Jam Mayer
Marketers should start as customer service reps. They could then become great marketers. Not what everyone thinks or expects them to be - just promoters....
I am a Conversologist. What does that mean?
| Jam Mayer
Having been in the digital space for close to two decades, I've seen how technology has changed businesses and individuals alike. The number of digital...
Life is Too Short to be Afraid
| Jam Mayer
I've been told countless times that I am fearless. I don't hold back and I wasn't scared of the unknown, as long as I can do what I want in life. But, 2016 was...
Blab: Instagram Best Practices
| Jam Mayer
Here is my Blab episode featuring Grzegorz Berezowski, CEO of Napoleon Cat, based in Poland. He discussed the importance of storytelling to help you build your...
Instagram Users in New Zealand 2015
| Jam Mayer
Approximately 16% of New Zealand's population uses Instagram and this number continues to grow. The user base skews heavily toward "Generation C (Connected)"...
Blab: How to Sell on Social Media
| Jam Mayer
E-commerce is gaining traction on social media platforms including Facebook, Instagram, Pinterest, and Twitter. Even Snapchat has entered this space by...
Blab: Fandoms and Social Media
| Jam Mayer
The Philippines recently broke the Twitter world record for tweets created with one hashtag in a 24-hour period. Around 41 million tweets were recorded from...
Blab: Innovative Examples of Location Based Marketing
| Jam Mayer
This was my first episode on #SocialJam, featuring Manolo Almagro, Sr. Managing Director -- Technology + Innovation of TPN. Almagro brings more than 15 years...
Blab: Unlocking the Secrets to Social Media Listening
| Jam Mayer
Social media listening may be one of the activities brands don't prioritise and only about 24% of them use it. Most marketing professionals have focused their...
Should you Jump on Blab IM?
| Jam Mayer
Blab. Probably the next best thing since Periscope. A live stream tool where "blabbers" can start a discussion of any topic with an audience that is keen to...
Will the Facebook Expressive Like Button Work on Business Pages?
| Jam Mayer
Mark Zuckerberg unveiled a video demonstrating a prospective "Expressive Like Button" that would provide options beyond the standard Like button. Mark...
Kiwis Share their Social Media Money Story at #SMCAKL
| Jam Mayer
As part of the SMCAKL team and a social media strategist, I pitched the idea of showcasing how New Zealand businesses leverage social media for financial...
Hootmeet: Manage your Social and Love Life
| Jam Mayer
Multiple dating profiles across different platforms can be tedious to manage. Hootsuite, the leading social management tool, has a solution for those finding...
Social Media FAQ ABE Series with Wanita Fourie
| Jam Mayer
What are the frequently asked questions on social media? What do small business owners ask a social media strategist? This episode features Wanita Fourie...
How does Facebook Moderate Content?
| Jam Mayer
Every post published on your Facebook news feed can be moderated by users themselves. Any content deemed inappropriate can be flagged and reported to the...
Blogging ABE Series with Dani Revell
| Jam Mayer
I'm launching an "Answered by Experts" series, starting with Dani Revell to address blogging questions relevant to New Zealand audiences. Who is Dani Revell?...
Equity Crowdfunding Journey Starts for Crowd Loyalty Rippr
| Jam Mayer
An entrepreneur pitches his idea to investors and anything he says could make or break the deal. Ever heard of Dragon's Den, the TV series? The experience can...
LinkedIn is Now a Dating Site
| Jam Mayer
It's official (in my world) that LinkedIn is now being used by men (and maybe women too) as a dating site. Who could blame them? It's a social network and it's...
RealStew: Your Global Communication Centre
| Jam Mayer
I have a hobby that became a passion. For years, I've been testing heaps of virtual tools and recommending them to clients and friends. Some worked well and...
Using G+ to Find and Engage with your Readership
| Jam Mayer
I recently attended a G+ Bloggers virtual conference and picked Martin Shervington's session. Note: The full body text of this post was not available for...
When to Use Photos to Comment on Facebook
| Jam Mayer
Just a few hours ago, yet another Facebook feature was released -- embedding photos on comments. It's a no-brainer for Facebook users. Instead of attaching a...
Interactive Webinar Q&A Sessions
| Jam Mayer
Dennis Shiao, a blogger I've followed since 2008, published a post suggesting "3 more features that webinar platforms should have." His second suggestion...
Klout Experiment on Content Management and Engagement
| Jam Mayer
On Klout, engagement drives influence scores. I monitored my Klout score over several months, discovering that success requires balancing content types,...
Goodbye Email. Hello Social Inbox.
| Jam Mayer
"What's your email address?", a business contact asks. And I say, "I don't have one. But, you can contact me through your preferred social network. LinkedIn...
Thoughts on Cyber Martial Law
| Jam Mayer
I'm a blogger. I'm also an online media consultant. I do virtual community management. I love engaging with people online. I share anything that can help other...
Creating Good Habits Instead of Resolutions
| Jam Mayer
Happy 2012 everyone! Most are listing down their resolutions for the year. I'm listing down the habits I want to break and create good ones. I've had my fair...
Dynamic Bookmarking with Clipboard
| Jam Mayer
Clipboard, I believe, is the future of social bookmarking. I've used several social bookmarking tools, from Stumble Upon to Delicious, and even your typical...
Go Through Email the Fun Way!
| Jam Mayer
Go Through Email the Fun Way! I get stressed over the number of emails I get daily. Seeing a number that shows I have hundreds, or even thousands of unread...
Train Yourself to Read Faster With Readfa.st
| Jam Mayer
Readfa.st is a simple and free tool where one can train themselves to read a little bit faster with practice. When you begin, the platform administers a...
Jetpack: WordPress.com in your Self Hosted Site
| Jam Mayer
Jetpack: WordPress.com in your Self Hosted Site Discovered the Jetpack plugin while I was creating this blog in Wordpress. I started out in WordPress.com while...
Write Privately with Penzu
| Jam Mayer
Write Privately with Penzu Yet another free online journal application on the web. It's interesting that despite the proliferation of blogs, there are still...
Synchronize Our Watches To The New Filipino Time
| Jam Mayer
Synchronize Our Watches To The New Filipino Time I've been a proponent of punctuality from day one. Showing up in meetings on time is a discipline that I've...
Worldwide Google Plus Hangout Ongoing
| Jam Mayer
Worldwide Google Plus Hangout Ongoing I was going through my Google + stream and found this virtual live streaming event. It is thus far the longest hangout...
Day Starter: Threadsy, Postling and Rockmelt
| Jam Mayer
Day Starter: Threadsy, Postling and Rockmelt I start my day by checking emails, Facebook posts and notifications, tweets, RSS feeds from my favorite websites,...
Zsa Zsa Zaturnnah Ze Muzical 2011 Tickets
| Jam Mayer
Zsa Zsa Zaturnnah Ze Muzical 2011 Tickets You've probably heard that the Zsa Zsa Zaturnnah Ze Muzical is back this year and yes it is! Zaturnnah is indeed...
Saving to Give Education to Others
| Jam Mayer
Saving to Give Education to Others The past few weeks have been crucial to my evolution and with the recent celebration of my birthday, another year of...
The SME Forum at GNN Destiny Cable
| Jam Mayer
The SME Forum at GNN Destiny Cable I was fortunate to have been invited to be a guest in a TV show called The SME Forum, which broadcasts every Monday morning...
iPhone 4 Coming to the Philippines through Globe
| Jam Mayer
iPhone 4 Coming to the Philippines through Globe As soon as the iPhone 4 was released by Apple, I couldn't resist to visit their website and learn more about...
You Will Be Missed Google Wave
| Jam Mayer
You Will Be Missed Google Wave I just found out that Google Wave is waving goodbye. Google management said: > "We don't plan to continue developing Wave as a...
My Blogosphere: The Current and the Past
| Jam Mayer
My Blogosphere: The Current and the Past I've been told that I have too many ideas and new shining toys. Others have said I should stick to just one interest....
Social Game Guide: Some Walkthroughs
| Jam Mayer
Social Game Guide: Some Walkthroughs Whoa! It's been quite a while since I've posted my game links so I have some catching up to do. I'm listing quick start...
Social Games Guide: Baking Life, Chocolatier SS, Baby Town, Hello City
| Jam Mayer
Social Games Guide: Baking Life, Chocolatier SS, Baby Town, Hello City This week's games include a preview of what is likely "the first in the human simulation...
The Manila Linchpins Unite!
| Jam Mayer
The Manila Linchpins Unite! Last June 14, Linchpins from around the world connected to discuss new ideas and inspire others. I was very fortunate to have met 8...
Social Games Guide: Cafe Life, Miracle Garden, Millionaire City, My Casino
| Jam Mayer
Social Games Guide: Cafe Life, Miracle Garden, Millionaire City, My Casino This week's games are from the city building, restaurant and farming genres. One is...
Social Games Guide: My Empire, Treetopia and More
| Jam Mayer
Social Games Guide: My Empire, Treetopia and More This week's games include a magical journey in farming, resource management, city building, and one that is...
Social Games Guide #2: Nightclub City, Backyard Monsters, Jungle Life
| Jam Mayer
Social Games Guide #2: Nightclub City, Backyard Monsters, Jungle Life This week's social game guides cater to players who are animal lovers, music fanatics and...
Social Games Guide: Mall World, Ranch Town, Birdland
| Jam Mayer
Social Games Guide: Mall World, Ranch Town, Birdland With my involvement in the social gaming arena for the past month, I never thought in a million years that...
Showcase Event: CommunicAsia2010 & BroadcastAsia2010
| Jam Mayer
Showcase Event: CommunicAsia2010 & BroadcastAsia2010 Two major industry events are scheduled for June 15-18, 2010 at the Singapore Expo. CommunicAsia2010 /...
BANDILA: Manny Villar in the Hot Seat
| Jam Mayer
BANDILA: Manny Villar in the Hot Seat Last April 30, as part of their Hot Seat electoral series, Bandila invited presidential candidate Senator Manny Villar to...
LPGMA: A Party List
| Jam Mayer
LPGMA: A Party List To paraphrase Republic Act 7941, the party list system enables Filipino citizens from marginalized and underrepresented sectors to...
My Career as a Casual Game Writer
| Jam Mayer
My Career as a Casual Game Writer I've always been a gamer. It started when the Atari came out, then Nintendo, Play Station, PC games, and now Facebook casual...
I Tweet But I'm Not A Twit
| Jam Mayer
I Tweet But I'm Not A Twit As I tweet links to share to my followers, it is always customary to check out what other people are tweeting about. As much as I...
Watching the Apple Tablet Launch: iPad
| Jam Mayer
Watching the Apple Tablet Launch: iPad As of this writing, I'm switching from different blogs and watching a commentary show by The CrunchGear Network. Here is...
Looking Forward to 2010!
| Jam Mayer
Looking Forward to 2010! 2009 has been eventful, yet challenging. The path I chose when I left employment was hard. 2009 presented itself with a business...
My Blog Carnival: See, Hear, Share
| Jam Mayer
My Blog Carnival: See, Hear, Share Am I starting another blog carnival to allow other people to submit? Nope. Part of my daily routine is to read email, check...
New and Shiny Toy Discoveries: Issue #2
| Jam Mayer
New and Shiny Toy Discoveries: Issue #2 It's been a tough month trying to make ends meet so I've been doing a bit of research on different business tools. Most...
New and Shiny Toy Discoveries: Issue #1
| Jam Mayer
New and Shiny Toy Discoveries: Issue #1 A friend once told me, "When you find a new and shiny toy, you leave the old toy and focus your energies on the new...
A Blog Carnival Experiment
| Jam Mayer
A Blog Carnival Experiment The first time I heard about Blog Carnivals was about 2 years ago when I was still writing for Know More Media. A colleague within...
A Quiet Birthday Celebration
| Jam Mayer
It was a simple birthday celebration for me this 2009 like the previous years. Hubby got me a cake and some candles, which I always wish for every year. We...
Entrepreneur, Consultant and Blogger
| Jam Mayer
It has been more than a year since I left the call center industry and the ride has been the least uneventful. The decision to live a "free" life (from the...
How to Spot Comment Spam
| Jam Mayer
If you blog often then you are aware that bots (and obviously humans) are capable of putting comments on a post. In as much as you would like to receive...
A Step to Online Advertising. Magpie.
| Jam Mayer
!Magpie Twitter Model It is amazing how Web 2.0 tools have been sprouting like mushrooms these days. More so if you include advertising in the formula. Just...
Free Financial Webinar
| Jam Mayer
Ever wonder how you can increase your wealth even if you're only earning the minimum wage? Maybe you've thought of investing your money but don't know where...
Different Strokes for Different Folks
| Jam Mayer
Writing is something I want to do for the rest of my life. It's just sad that I only decided to focus on it very recently. The first time I wrote and loved it...
Webinars Galore!
| Jam Mayer
It should be noted that my life has turned around and I never thought I would explore entrepreneurship once more. My last taste of this endeavor was about 11...
Webinar: Maximizing Your Success to Get a Job in the Industry
| Jam Mayer
With the overwhelming emails and comments I've received since I posted the Call Center Agent Interview Questions article, I thought it would good to offer a...
IBM Technology: Protecting Call Center Recordings
| Jam Mayer
IBM Research Labs has developed new technology to mask and protect private information captured by call centers. It utilizes speech analytics to identify...
Top 5 Contact Center Tech Developments You Should Be Considering
| John Joseph (guest)
Our guest blogger today is John Joseph, Vice President of Corporate Marketing at Envox Worldwide. He manages worldwide marketing, including corporate and...
Blog Review: Tales from the Call Center
| Jam Mayer
I browse through a lot of personal blogs and there are tons out there from agents that either rant or rave about their jobs. I found one that has a lot of...
PCI Compliance in a Call Center
| Jam Mayer
Due to today's constant advancement of technology, we expect gadgets to come out with the latest and most number of features in one device. It is common to...
Call Center Agent: Interview Advice
| Jam Mayer
Thank you for the overwhelming comments and interest in this topic. It only proves that a lot of people, even newly graduates are keen on joining the industry....
Call Center Agent Interview Advice: Practice and Research
| Jam Mayer
Interviewing for a new job is always scary, especially for a new graduate. With no experience and little information about the job, it is normal to hesitate. A...
Emergency Services: The Call Center
| Jam Mayer
What does a "911" call center look like? How are dispatchers or agents trained? What does it take to be one? I recently posted about the idea of a call center...
Emergency Services: Outsource or Not?
| Jam Mayer
A New Zealand 111 (ala 911) agent was reprimanded for failing to get critical information when a woman called to report her husband was threatening her life....
Top 3 Call Types & Situations During the Holiday Season
| Jam Mayer
Christmas is definitely a season when a call center gets more than a fair share of call types. Situations are either interesting, funny, emotional, stressful,...
A Typical Call Center Training Room
| Jam Mayer
Most would expect that a training room in any industry would look the same. Is it different in the call center setting? Yes, but this is of course dependent on...
Advice Column: Passing Call Center Assessments
| Jam Mayer
Faith emailed seeking guidance on passing initial call center exams. Despite multiple applications and a successful job fair interview, she had not yet secured...
Call Center Agent: Interview Questions
| Jam Mayer
Part of the recruitment process, usually the initial interview is the most critical. Most centers would have a structured approach. This guide lists common...
Quality Monitoring is Evolving
| Jam Mayer
I started out when we had no choice but use a tape recorder stuck to an analog phone. Can you imagine dialing an agent's ID and wait until the right moment to...
Agent Performance: High Morale Equals 0% ATTRITION!
| Jam Mayer
I just walked out of my office to walk the production floor and saw our operations manager looking at 2 agents. She took me aside and showed me a beautiful...
Walkie-Talkies on the Production Floor
| Jam Mayer
Using workforce management software helps personnel monitor an agent's status in real time. It ensures schedule adherence and handling time. Depending on where...
Complaints: Is it Really the Accent?
| Jam Mayer
One constant complaint we receive from customers would be the accent of the agent. You'll always hear "I want to talk to someone who can speak English." We've...
Side Effects of Working in a Call Center
| Jam Mayer
"When you're in, it's hard to get out. If you try to look for work outside the industry, it isn't the same." Most call center employees I've known have always...
You Want to be an Agent. What Now?
| Jam Mayer
So, you have friends in the circle and they've been telling you their stories, good or bad. You either just finished school or perhaps you are curious about...
Quality is my Passion
| Jam Mayer
I was once a newbie in the call center industry; entering into a world I had always been curious about since beepers came into our side of the world. My first...